Over the past few months businesses have been given a great wake up call, causing thousands of businesses to build and rely on digital technologies. By 2025, it has been predicted that digital workers will account for 52 percent of the workforce.
Businesses have praised digital technologies for helping them get through the COVID-19. The popular digital trends that businesses have relied on using included:
- Contactless payments
- Remote work
- Online learning
- Online streaming for entertainment
- Supply chain management that comes from data gathered through technologies such as, Big Data and the cloud
- 3D printing
According to BCG, a management consulting group, businesses will find adapting AI technologies into their business plans to be extremely beneficial to keeping up with new trends. The world seems to be experiencing more change, unpredictability, and uncertainty.
From the shock that businesses have experienced, they will now be more cautious than ever. Digitizing businesses has now become a safeguard for businesses to protect themselves from the unpredictable.
Now that gradual re-openings of store fronts are beginning across the nation, people have been wondering how the businesses world will be impacted. It has been forecasted that moving forward businesses will focus more on:
- Customer service
- Making sure their business is backed up by human-powered AI
- How they can incorporate remote ways of working
- Gathering data through using AI